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Chief Compliance Officer
- Draft Policies & Procedures
- Resolve complaints & counterclaims
- Implement internal compliance programs & controls
- Conduct 3rd party vendor reviews
Quality Assurance Program
- Monitor calls for program compliance
- Review correspondence to ensure proper messaging
- Measure compliance with customer work standards
Risk Manager
- Identify & mitigate risk through:
- Policies & Procedures
- Appropriate insurance
- CFPB readiness reviews
State Compliance Matters
- Identify & obtain necessary:
- Licenses
- Bonds
- Certificates of Authority
Human Resource Compliance
- Conduct background checks
- Conduct FDCPA training
- Administer testing & corrective training
Information Security
- Vulnerability assessment
- Penetration testing
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